Returns

Why it works this way

These are gold-plated pieces at accessible prices. Return shipping on a single set can cost more than the piece itself, and jewellery that has been worn cannot be resold. A returns policy that pretended otherwise would mean higher prices for everyone.

So instead of absorbing that cost into the price, the effort goes into making sure you order the right thing in the first place.

Before you order

Use everything on the product page — measurements in millimetres, weight, plating type, base metal, and photographs of each colour. If anything is unclear, ask before you buy rather than after.

• Message on WhatsApp with a photo of your outfit and Mann will tell you what works with the neckline and the occasion.
• Ask about weight if you are wearing something through a long event. Heavy jhumkas are a different proposition after four hours.
• Ask about timing if you have a date. You will get an honest answer about whether it can arrive.

If something is wrong

This is the exception, and it is a real one. If your parcel arrives damaged, if a piece is faulty, or if what arrived is not what you ordered, contact us within 48 hours of delivery with photographs. It will be put right — replaced or refunded, and we cover return postage where a return is needed.

This applies regardless of the final-sale policy above. Nothing on this page affects your statutory rights under Ontario’s Consumer Protection Act.

What we need from you

• Your order details and the date it arrived.
• Photographs of the piece and, if relevant, the packaging.
• A short description of the problem.

Hygiene

Earrings cannot be returned or exchanged once the packaging is opened, for hygiene reasons. This is standard across the industry and applies even where a change-of-mind policy exists elsewhere.

Cancelling an order

If your order has not yet been dispatched, message as soon as possible and it can usually be cancelled. Once it has left Brampton it is on its way and the policy above applies.